JustPlay Reopens for Gaming on Monday 6th July!

Ian O'Brien

From 6th July, JustPlay will once again be open for gaming during our new opening hours, which will be extended to 8pm. We're really excited to be opening again and we'll have details of some Covid-safe events and gaming opportunities coming up soon, so be on the look out for those!

To keep everyone as safe as possible during these unusual times, we've implemented some new changes and rules. You can find them on our In-store Gaming during Covid19 page, and they're also summarised here.

We have already implemented safety measures in the store for shopping, and we'll be extending these measures to gaming too.

General safety measures include

  • Increased cleaning schedule with staff cleaning and wiping down contact surfaces regularly, including wiping down tables between games
  • Hand sanitiser dispensers for staff and customers at the entrance and around the store
  • Social distancing for all customers and staff, with visual aids to assist you in maintaining distance
  • Facemasks are mandatory, for the protection of staff and other customers

In addition, the following measures are in place to make your gaming experience as easy and safe as possible

  • 6x4 gaming tables will be available, which you may use for any game you choose. Normal seated tables will not be available as they don't provide adequate distancing. You are welcome to play Commander, D&D, or any other game at a 6x4 table as well as wargames!
  • Up to 4 players may play per table, following social distancing guidelines (see below). There will be 4 tables available in-store.
  • Table bookings are now available online. You don't need to book a table, but we'd advise doing so in order to secure your table.

Following government guidelines, all customers are responsible for observing the following rules

  • Maximum two bubbles or households per gaming table
  • Maintain 2 metres social distancing where possible, and 1+ metre at all other times.
  • Please avoid touching objects where possible - this includes but is not limited to other peoples' dice, miniatures, cards, or gaming aids as well as terrain. Avoid touching your face where possible.
  • Please wash your hands regularly and/or use the sanitiser provided.

We look forward to welcoming you back to the store, from a Covid-safe 1 metre+ distance!

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JustPlay Reopening on Monday 15th June!

Ian O'Brien

Good News Everybody!

In line with government guidelines, JustPlay will be reopening on Monday 15th June and we wanted to give you some information on what you can expect.

 

JustPlay will be open for shopping

The JustPlay store will be open for shopping as "usual", between 12pm-6pm Mon-Fri, and 11am-5pm Saturday. These hours may be subject to some change, but this is what we're expecting.

We will of course be implementing safety measures in store, some of which we'd already implemented before the lockdown. These will be clearly displayed on a new website page (coming soon) and on posters in the shop, but will include:

  • Increased cleaning schedule with staff cleaning and wiping down contact surfaces regularly
  • Hand sanitiser dispensers for staff and customers at the entrance and around the store
  • Social distancing for all customers and staff, with visual aids to assist you in maintaining distance
  • Limit on the number of people in the store at any one time (pending government guidance)
  • Facemasks will be mandatory, for the protection of staff and other customers

We will also be adhering strictly to any updated healthcare guidelines as they are published.

For local customers, we also have a new and improved store pickup ordering feature on our website. Unlike the old method, this new feature will send you an email or text when your order is ready to pick up, and give you clearer notifications as to what's going on with your order, enabling you to order online in advance and limit the time you need to spend in store should you so choose.

 

JustPlay will still be closed for gaming 

Government guidelines still prohibit the opening of cafes, bars, restaurants, and similar leisure venues. We know that "games store" and "gaming cafe" falls into a grey area in these descriptions and it is certainly possible to "rules lawyer" what's written in the guidelines, but we believe it is important for safety that recreational venues remain closed. As such we will be opening purely as a retail store for the time being. The government's reopening plan says "4th July or later" for leisure-type businesses to reopen, and we'll be watching this for further developments.

 

New store layout

Given the above, we've decided to have a major overhaul of the layout of the store. We'll be expanding the shopping area so that social distancing can be maintained more effectively whilst browsing, and to help us with having the space to implement safe queuing. We'll post some pics as soon as we have them.

We're also going to be stocking a hugely expanded selection of hobby products - more info on this soon!

 

We're looking forward to getting a little bit of normalcy back, but it is important for everyone's health and safety that we do it properly and carefully. It's important for us to protect our staff and our customers, and these measures will help us do that. Undoubtedly things will continue to change rapidly as they have done in the past few months, so please do keep an eye on our blog for any updated information!

 

Regards,

Ian, Ritchie and Team JustPlay

 

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Store Pickup (with zero contact) Now Available!

Ian O'Brien

With the slight easing of lockdown restrictions, we figured that you guys may like the option to get your hands on stuff™ same day and/or without having to pay for delivery. Therefore, as our latest "innovation" we're introducing the option for completely zero-contact pickup at the JustPlay store!

Placing An Order

Ordering is simple - just place a order, and select the all-new "Pick Up" option when choosing your delivery method:

We'll get it ready for you to pick up within the hour. Pickup will be available between 12pm-5pm Monday-Friday (as per our store opening hours). Please note that you must place and pay for your order online - there will be no facility to pay with cash or card at the store. You can of course place another order online via your phone if you get to the store and realise you missed something!

Collecting Your Order

We take Covid-19 very seriously, so we ask you to follow these simple steps!

  • Go through the big wooden doors and ring the bell - the inner glass doors will be locked. Yes, JustPlay basically has an airlock for an entryway. We planned for global pandemics when we looked at properties.
  • Let us know your order number, then step back outside of the store and close the wooden doors
  • A staff member will fetch your order and place it inside the "airlock", then return inside the inner glass doors

We'd love to catch up with you all when you pick up your orders, but we're operating on a very skeleton staff right now and very pushed for time so please don't be offended that we're not able to have a chat when you pick up your order.

 

Hopefully this simple offering will make things a little bit easier and more satisfying for you guys when you want to get hold of items quickly Frankly we're hoping it will also help us get back to some normalcy in terms of store sales too; as ever we appreciate your custom and thanks for continuing to support us as we figure out the best ways to serve you!

We'd be incredibly appreciative if you'd share this article (or the Facebook post or Tweet that you came here from), or otherwise let your friends and family know that justplaygames.uk is open for business

For any questions or feedback please get in touch on Facebook or Twitter, or join us on our Discord Server.

 

Regards,

Ian, Ritchie and Team JustPlay

 

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Tagged: news

Games Workshop Restocks Sighted!

Ian O'Brien

Hi Everybody,

We've just received news that Games Workshop are working on reopening their capability to supply us, and they are now allowing us to place orders with them again! I'm sure you'll all agree that this is awesome news as we were all getting a bit jittery about our Nuln Oil supplies drying up...

This means that as of right now all Games Workshop items are again available to order on the Justplay site. That includes models as well as Citadel hobby products!

We don't have an exact date on when orders will be shipping, and we'll let you know as soon as we have any further information from Games Workshop. Given that many products have been sold out for a while now and that manufacturing has probably been impacted too, we're anticipating a large rush and that many products will go out of stock quickly - place your orders now to avoid disappointment!

If you want to get regular updates as soon as they are available, you can sign up to our newsletter and follow us on Twitter.

Happy shopping everybody, we hope this will allow you to continue your isolation projects!

With thanks to the incredible Astartes for providing the top meme of 2020!

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Same-day Delivery suspended - Royal Mail shipping as normal!

Ian O'Brien

Hi Everybody,

Just a quick update from us today - unfortunately due to the volume of home delivery requests dropping right off, combined with our skeleton staff, we're temporarily suspending our same-day delivery service until further notice.

It continues to be a very tough time to be a retail store, impacted significantly by the fact that some of our main suppliers are currently closed and so we're not able to get a lot of stock. This has in turn meant that our orders have slowed to a crawl. We're hoping that our distributors are currently working on their covid19 operating plans and will be reopening when it's safe to do so, and hopefully at that point there'll be enough demand for us to begin same-day deliveries again.

In the meantime, we are still shipping via Royal Mail with our usual speedy service. We've still got great stocks of Hobby ProductsCard Games, Board Games, and Roleplaying Games and we're still getting restocks of most of these. Asmodee/Esdevium are still trickling out new releases, Battlefront (Flames of War) are still open, as well as many other distributors so there is still plenty to choose from - and maybe now is a good time to try a different genre that you've not tried before!

With your ongoing support, we'll keep going through this crisis. Hopefully orders pick up again soon. Remember, if there's nothing that you want right now, you can pick up a digital gift voucher. If you're of a mind to, please recommend us to your friends if they're looking for something that we stock!

 

Thanks for reading,

Team JustPlay

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Tagged: justplay news

Magic Ikoria Prerelease & Mystery Booster Reprints

Ian O'Brien

Ikoria Prerelease

As you may have heard, Wizards of the Coast have now officially moved the date of the Ikoria: Lair of Behemoths prerelease. It will now take place on 15th May.

In this time of uncertainty, it is unclear whether the current lockdown will have ended by 15th May, so at this time you can still preregister for Ikoria by picking up a Stay-at-home Prerelease Ticket here:

https://justplaygames.uk/products/ikoria-stay-at-home-prerelease-15-may

If the lockdown has ended by this point, we will convert these tickets into a normal, in-store prerelease ticket at no cost. If you've ordered these tickets and don't wish to play in-store, we'll still honour them as stay-at-home tickets and deliver the packs to you. So please do still preregister with confidence and you can will get to play this this exciting prerelease in whatever manner best suits you when the time comes!

 

Mystery Boosters

We've been waiting on reprint news for Mystery Boosters for a while (and indeed, a few of you have already preordered some) and the second part of this announcement confirmed that they will indeed be getting reprinted and sent to WPN stores. Wizards will be supplying us with some of these for free as a support effort for the WPN (for which we are deeply grateful!), and we're waiting on news on whether we'll also be able to purchase them through distribution as usual.

In either case, we've reopened preorders for Mystery Boosters and you can find them here:

https://justplaygames.uk/products/mystery-booster-booster-display

These will be allocated on a first-come-first-served basis, and we may disable orders if we get too much of a rush on them since we don't know how many we'll be allocated, so preorder away whilst you can!

 

Thanks for all of your support, and we'll keep you updated on any further changes as they happen!

Ritchie, Ian and Team JustPlay

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JustPlay Physical Store Closed, Distributors Closing, Deliveries Still Open!

Ash Gavin

Hi Everybody,

As you may know by now, in line with government guidance we've now closed the JustPlay store to the public. Most of our staff have been sent home (especially those that rely on public transport). You may have also read in the news that some major distributors, notably Games Workshop, are also closing their doors for the foreseeable future.

Firstly some good news: we are still sending out orders via Royal Mail and we are still delivering locally in Liverpool. All stock in our store has now been set to show as out of stock when our stock levels hit 0 since we can't order any new stock, but everything in-stock can still be ordered and dispatched as usual! I'll caveat this with the fact that we don't know how long this service will be available for; we will run out of stock at some point, and we could be asked to close even as a delivery business. So if you're planning on ordering something for an isolation project, a board game to play, or anything else, do it now whilst you still can!

Last week I wrote a post explaining our stance on the current situation, and since then the government have advertised a number of measures to help small businesses. I'm sure that you will have all read various comments from your small business-owning friends on social media as the the efficacy of these measures for them, but for us I can tell you that these measures alone will not guarantee our survival and we still need your support! Small businesses owners around the country are currently trying to figure out how to write that line without sounding like they're begging, but that's the situation we're in. Please be kind to them as they try to keep their business alive and keep paying their staff - what you may not realise is that the government's staff retention scheme will only pay wages if the business survives.

On a lighter note, we'll be ramping up our content efforts in the coming days and weeks! Please make sure to follow us on Facebook and Twitter, tune in to our Twitch Channel, and join us on our Discord Server. Keep the community spirit alive in these trying times!

Thanks for reading everybody. Keep yourself safe, look after eachother where you can, and be kind to everybody; the world needs a lot of that right now.

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Same-Day Local Delivery Service & Other Updates

Ian O'Brien

Same-Day Home Delivery (Available Now!)

Today we're announcing our new same-day home delivery service that we are launching today in response to the Coronavirus isolation policies. This service will allow you to order from JustPlay as normal, meaning that you can still get your gaming fix, keep working on your projects at home, and support us all at the same time!

First, I want to set expectations. This is new, and it's been planned in 24 hours, meaning it is subject to changes as we try it out. We're pretty good at what we do though, and if it's a service that our customers take advantage of, we've already got extra drivers on standby to scale it up. For now, Ritchie will be delivering items straight to your door.

As Coronavirus precautions dictate, orders will be packed in a hygienic area that is frequently wiped down and sanitised. Deliveries will be dropped at your door, and you won't need to make any physical contact with the driver.

Initially we are delivering in the L1 to L30 areas inclusive. We may refine this as we go on, and we're very open to feedback from you guys if your area is not covered. If there is demand to go farther afield or through the tunnel, we'll definitely consider it.

(Update:

Going forward we'll be delivering Home Delivery orders for CH postcodes every Friday. We've chosen Fridays because it ensures that we've gotten all of our deliveries in for the week. For CH delivery, please choose the usual Home Delivery option on our site and just ignore the "L Postcodes Only" part, and Ritchie will see you on delivery day!

If you head to justplaygames.uk and place an order, you'll see a new option for same-day local delivery. There is a minimum £10 order and a £1 delivery fee (to cover petrol). We've kept this as low as possible for now.

Our driver will leave the store each day at 3pm, and deliveries will take place between 3pm-7pm. Orders placed by 2pm will be delivered on the same day. This part is definitely open to change if you guys have feedback here, and we'll happily do more if there is more demand!

That's it - please take advantage of this service! It supports us through this very difficult time for business, and also means you get stuff to play with at home, which will be very useful if you want to take part in our isolation-based activities which we'll be announcing in the coming days (starting with a Games Workshop-related announcement later today!)

Outstanding Store Pickups

If you have an order placed before lunchtime on 17/03 that was to be for store pickup, and you can't or don't want to come to the store, please get in touch with us via the usual channels and we'll home deliver it for free.

 

Club JustPlay Memberships

Many of you are Club JustPlay members and are undoubtedly wondering what happens to your memberships during this period. We'll be converting all money spent on Club JustPlay memberships during isolation to store credit. That includes pro-rata'd credit for those of you who pay 3 or 12 monthly. This is a manual and complex process (not the least of all because everybody's memberships renew on different days!) so we aren't doing this immediately, but rest assured you won't end up out of pocket.

 

That's everything for now! We'll be announcing lots more about community continuity and isolation events in the coming days so please do stay tuned to our Facebook and Twitter for more news, and don't forget that you can also join us (and the rest of the community) on Discord at https://discord.gg/GWPHnv

Thanks for reading, look out for eachother and stay safe! And as ever, if you could help us out by sharing this article around, that would be amazing.

Ian, Ritchie and Team JustPlay

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Coronavirus Measures and the Future of JustPlay

Ian O'Brien

In-Store Changes

As many of you will have seen, the Prime Minister has just addressed the nation regarding Coronavirus. As part of his address, he has asked that all social gathering spaces close, and the British Public refrain from "unnecessary social contact". Whilst enforcement of these measures is not clear, it is clear that we have a social responsibility to close JustPlay for gaming purposes. According to today's update, this closure will be for approximately 12 weeks, but possibly longer.

Therefore, we're announcing the following:

  • The store will be open every day for business as usual from 1200-1900, seven days a week, but the gaming area will be closed to the public.
  • With immediate effect, all events are cancelled. Please see below regarding refunds.
  • Tomorrow (Tuesday 17th) we will be announcing details of our same-day new home delivery service, which will deliver hobby supplies, miniatures, card games, board games, and more to your door.

Cool Stuff Coming Up...

Unprecedented times call for unprecedented measures, and we're going to be doing everything that we can to ensure continuity of the JustPlay community and events, even if they take a slightly unusual form!

Firstly we've rebooted our old Discord server, both for the community and so that we can have more discussions with you guys and take any ideas that you may have, as well as communicate with your more effectively. You can join it here:

https://discord.gg/gpMHaum

Secondly, with our usual JustPlay-esque levels of innovation, we'll be looking at what kinds of events we can possibly run "from home". We don't know exxactly what form this may take but it may include things like Arena-based tournaments (with entry fees, and prizes delivered to your door!), live streamed Warhammer games, painting competitions, and more. We know that Wizards of the Coast are making preparations for the Ikoria: Lair of the Behemoths prerelease to run from peoples' homes, so there is also potential support coming from your favourite games manufacturers.

Thirdly, we are open to your ideas. If you have a cool idea for us, for the community, or for your game system, something you'd like to see us run or something we can support you with during this time, please let us know!

The Future of JustPlay

It goes without saying that this is an extraordinary time for many people, and we're no different. To be very honest with you, the outlook for JustPlay as of today is not great. We're a business that relies largely on our in-store trade, and that will be severely impacted by these measures.

We've never taken our customer base for granted, and we've always tried to make our store an attractive place to make your purchases over online stores and deep discounters, but for the next few months we have to ask directly for your help. If you are able, and if your own financial situation in these trying times allows it, then please continue to make your regular purchases from us. Pop down to the store if able, take advantage of our new home delivery service, or use our 24-hour Royal Mail shipping options. It is not an exaggeration to say that  without your continued custom, there will not be a JustPlay when this pandemic ends. Also, please consider similar for other local businesses; they will need your support too.

With regard to refunds from event tickets already purchased, please contact us to arrange a refund. As you may have seen today, PayPal have introduced a new policy whereby they will keep all fees from refunded payments. You may call this profiteering from the Coronavirus situation, and you'd be correct. We'd like to make a request that you consider a refund in store credit for any event tickets that you've purchased (we pay fees on all refunds, PayPal or otherwise, PayPal's fees are just much higher for us). It would be a giant help to us to not have to refund tickets right now, although we appreciate that many of you may need the cash, so please let us know what suits you best when you request your refund.

A Huge Thank You

Thank you for four wonderful years of JustPlay. It's been an amazing ride, and we won't let it end without a fight. We'll do everything we can to keep forging ahead and with your support I believe that we will get through this.

On that note, if you need support, we are here for you too. If you need to chat, we're available online. This article from MIND on personal wellbeing and the Coronavirus is a great read.

Thank you for reading this announcement, and thank you for your continued support.

Stay safe everybody, look after yourselves, and hopefully we'll speak to you on Discord or online!

 

Regards,

Ian, Ritchie, and Team JustPlay

 

PS. If you could share this in local Facebook groups, Twitter, and with your fellow gaming friends in order to get the news out, that would be a huge help to us.

 

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Our Coronavirus Measures

Ian O'Brien

Hi Everybody,

As you are no doubt aware, the current situation with Coronavirus in the UK is quite serious and we want you to know that we are taking it seriously ourselves at JustPlay, so here's some information on the measures that we're taking at the store to assist in keeping yourselves and our staff safe.

As of a couple of weeks ago, we upped the general cleaning schedule in our store. Our staff are regularly wiping down all touchpoints in the store including the counter, till, shelves, and gaming tables with antibacterial wipes. The gaming mats and terrain are being sprayed between games with Dettol antibacterial sprays.

We've ordered new pedal bins for the store to replace our old flip-top bins and reduce the numbers of touchpoints in the shop. We have hand sanitizers readily available at the counter for you to use and will continue to do so for as long as we're able to keep getting it.

The bathrooms are being deep cleaned 2-3 times daily instead of once, and we've replaced our usual towels with blue roll towels for the duration of this situation. 

We've also opened up the old kitchen as an additional hand wash area, where you can use our basins and soap to clean your hands as regularly as you require.

We'd ask that all customers avail them of the above facilities and follow the current guidance; wash your hands often, don't touch your face if you can help it, and cover your mouth when you cough or sneeze.

We would also ask that customers follow the Public Health England Stay-at-home Guidance in regards to self-isolation if you feel unwell.

Currently there is no advice that people need to avoid public places, however we will be monitoring the PHE advice for businesses closely and if we have to close the store to gaming fully or partially, we will do so for the safety of all of our customers. Also bear in mind that some games companies such as Wizards of the Coast are currently making provisions for upcoming events such as the Ikoria Prerelease to be played at home - please keep an eye on our Facebook page and Twitter for updates as they become available.

It's a very unusual and challenging time for most of us at the minute I'm sure you'll all agree - please look after yourselves and we hope to see you all soon!

If you're unable to get to the store, remember that we send all parcels by Royal Mail 24 which means they arrive next day - please take advantage of this service even if you're local, it's a very tough time for retail right now and we appreciate the custom during this period!


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