Delivery, Dispatch & Shipping Times
We aim to deliver orders to our UK customers within 1-2 working days as we know how important it is to receive your orders quickly!
Our aim is to dispatch all in-stock orders on the same day that they are received if they are received before 1pm, and the next working day otherwise. Preorders will be dispatched the day before the appropriate street date so that you will have them as soon as possible.
We ship orders using Royal Mail First Class which is almost always delivered next working day, but this is not a guaranteed service - Royal Mail aims to deliver these parcels within 1-2 working days. If you need an item guaranteed next day, please choose consider the next day delivery option.
Prices quoted on the website are valid for orders weighing up to 1kg. If your order weighs more than this, we will contact you to arrange a custom postage charge and will invoice you for the difference. If you decide that you don't want to pay this charge, that's OK - we will immediately refund your order in full.
Same-Day Local Delivery
During the Coronavirus epidemic, we are offering same-day local delivery. Please read our blog post here for more information:
Next Day Delivery
Next day delivery orders will be shipped using Royal Mail Special Delivery services. Orders shipped using this service will be arrive on the next working day as long as you order before the dispatch cutoff (1pm weekdays). If you require a Saturday delivery, please select this from the shipping options.
We send outside of the UK using Royal Mail International Tracked & Signed services. These prices are valid for orders weighing up to 1kg. If your order weighs more than this, we will contact you to arrange a custom postage charge and will invoice you for the difference. If you decide that you don't want to pay this charge, that's OK - we will immediately refund your order in full.
All orders will be well packed and should reach you in pristine condition - if they don't, please let us know and we will investigate. Where possible we recycle packaging used by our suppliers in an effort to reduce our carbon footprint.
Our stock level are always accurate - we do not mark items as in stock if we don't physically have them and we do not oversell products. You can be confident that when you place an order with us, the item will be in stock and ready to ship.
For back-orders, we receive stock from most of our suppliers twice a week, so you shouldn't have to wait long for your order to dispatch. If you would like to know more accurately when a given item will come back into stock, feel free to contact us.